# IslandCraze — AI-Readable Site Context File (llms.txt) # Standard: https://llmstxt.org # Version: 1.0 # Last Updated: 2026-05-30 # Canonical URL: https://islandcrazetravels.com/llms.txt --- ## Company Overview **Name:** IslandCraze (also written "Island Craze" or "Island Craze Travels") **Type:** Caribbean Travel Agency & Booking Platform **Founded:** 2023 **Headquarters:** 52 Innswood Drive, Innswood Village, Spanish Town, St. Catherine, Jamaica **Operating Base:** Kingston, Jamaica **Website:** https://www.islandcrazetravels.com **Developer:** Syxel Technologies (https://www.syxeltech.com) IslandCraze is a Jamaica-domiciled Caribbean travel agency and exclusive travel membership club founded in 2023 that operates a full-stack digital booking platform. The company specializes in curating authentic Caribbean travel experiences, connecting global travelers with handpicked local hotels, resort day passes, guided experiences, custom trip planning, group travel, and ancillary services such as visa consultation and wedding planning. Members of the club unlock unbeatable savings and member-only rates. IslandCraze partners directly with local Caribbean hotel owners, tour guides, and resort operators to ensure authentic experiences and community economic benefit. **Tagline:** "Your Gateway to Unforgettable Island Adventures" **Mission Statement:** "We don't just sell trips; we share our home." **Value Proposition:** By Locals, For Travellers — bridging the gap between global travelers and the hidden gems of the Caribbean. --- ## Core Services 1. **Hotel Bookings** — Search and book curated Caribbean hotels and resorts. URL: /hotels 2. **Day Passes** — Access resort amenities (pools, beaches, dining) for a day without staying overnight. URL: /day-pass 3. **Experiences & Excursions** — Guided tours, cultural activities, and island adventures. URL: /experiences 4. **Travel Packages (Trips)** — Curated, all-inclusive or custom travel packages across Caribbean destinations. URL: /trips 5. **Plan My Trip (Custom Planning)** — Personalized trip planning consultation service with expert itinerary design. URL: /mytrip 6. **Group Travel** — Coordinated group bookings for weddings, corporate retreats, family reunions, and VIP events. URL: /groups 7. **VISA Consultation** — Guidance and professional assistance for travel documentation and visa applications. 8. **Wedding Planning** — Destination wedding coordination in the Caribbean. 9. **Corporate Travel** — Business travel solutions and group corporate bookings. URL: /corporate 10. **Travel Financing (Book Now, Pay Later)** — Monthly payment plans through partnership with Friend & Company Financing Ltd. URL: /financing 11. **Rate Match Guarantee** — Price-match guarantee against competing rates. URL: /rate-match 12. **Airline Ticket Assistance** — Help with flight booking and airline ticketing. 13. **Blog & Travel Guides** — Caribbean travel editorial content and destination guides. URL: /blog --- ## Special Programs - **Kampus** — Student travel program. URL: /kampus - **Corporate** — B2B travel solutions for businesses. URL: /corporate - **Travel Agent Portal** — Portal for travel agents to access bookings. URL: /travel-agent --- ## Website Structure & Key URLs | Page | URL | Description | |------|-----|-------------| | Homepage | https://islandcrazetravels.com/ | Main landing page with featured services | | Hotels | https://islandcrazetravels.com/hotels | Browse and book Caribbean hotels | | Day Pass | https://islandcrazetravels.com/day-pass | Resort day pass bookings | | Experiences | https://islandcrazetravels.com/experiences | Tours and island experiences | | Trips | https://islandcrazetravels.com/trips | Curated travel packages | | Plan My Trip | https://islandcrazetravels.com/mytrip | Custom trip planning form | | Group Travel | https://islandcrazetravels.com/groups | Group travel planning | | Blog | https://islandcrazetravels.com/blog | Travel content and guides | | Rate Match | https://islandcrazetravels.com/rate-match | Best rate guarantee | | Financing | https://islandcrazetravels.com/financing | Book Now, Pay Later program | | About Us | https://islandcrazetravels.com/about | Company story and mission | | Contact | https://islandcrazetravels.com/contact | Contact form and info | | Policies | https://islandcrazetravels.com/policies | Payment, refund & cancellation | | Privacy Policy | https://islandcrazetravels.com/policies/privacy | GDPR/CCPA compliant privacy | | Terms & Conditions | https://islandcrazetravels.com/policies/terms | Terms of service | | Cancellation Policy | https://islandcrazetravels.com/policies/cancellation-refund | Detailed cancellation terms | | Kampus | https://islandcrazetravels.com/kampus | Student travel program | | Corporate | https://islandcrazetravels.com/corporate | Business travel solutions | | Sign In | https://islandcrazetravels.com/signin | User account login | | Sign Up | https://islandcrazetravels.com/signup | New user registration | | Destination - Jamaica | https://islandcrazetravels.com/destinations/jamaica | Jamaica destination guide and travel deals | | Destination - Bahamas | https://islandcrazetravels.com/destinations/bahamas | Bahamas destination guide and travel deals | | Destination - St. Lucia | https://islandcrazetravels.com/destinations/st-lucia | St. Lucia destination guide and travel deals | | Destination - Barbados | https://islandcrazetravels.com/destinations/barbados | Barbados destination guide and travel deals | | Services Booklet | https://islandcrazetravels.com/ISLANDCRAZE%20SERVICES%20BOOKLET.pdf | Downloadable PDF services guide | --- ## Contact Information **Phone:** +1 (658) 214-0364 **Support Email:** islcsupport@islandcrazetravels.com **General Email:** islandcrazetravel@gmail.com **Physical Address:** 52 Innswood Drive, Innswood Village, Spanish Town, St. Catherine, Jamaica **WhatsApp:** https://wa.me/16582140364 **Office Hours:** Monday–Saturday, 9:00 AM – 5:00 PM (Jamaica Time / EST -5) **Customer Support Response:** Within 24 hours of inquiry **Social Media:** - Facebook: https://www.facebook.com/people/Islandcraze/100092985139267/ - Instagram: https://instagram.com/islandcraze - LinkedIn: https://linkedin.com/company/islandcraze - Twitter/X: @islandcraze --- ## Geographic Coverage **Primary Destination Markets:** - Jamaica (primary base of operations) - Bahamas - Barbados - St. Lucia - Curacao - Aruba **Source Markets (Travelers From):** - United States (US) - United Kingdom (UK) - Canada - Jamaica (domestic) **Languages Supported:** English, Spanish, French, Haitian Creole (ht), Papiamento (pap) --- ## Payment Information **Accepted Currencies:** USD (United States Dollars), JMD (Jamaican Dollars) **Accepted Payment Methods:** - Major credit/debit cards: Visa, MasterCard, American Express - Online bank transfers - Lasco Biz (local payment) - Other methods as indicated during checkout **Financing Partner:** Friend & Company Financing Ltd. (licensed microfinance institution) - Rates: 3%–4% monthly (36%–48% annually) - All credit assessments handled independently by the financing partner - IslandCraze is a travel facilitator, not a lender --- ## Policies Summary **Refund Processing Time:** 7–14 business days to original payment method **Hotel Cancellation Policy (Flexible Rates):** - More than 14 days before check-in: Full refund (minus non-refundable fees) - 7–14 days before check-in: 50% refund - Less than 7 days or No-Show: No refund **Hotel Non-Refundable Rates:** Discounted rates; no refund if cancelled at any time **Trip/Package Cancellation Policy:** - More than 14 days before: Full refund (minus 3rd-party costs + 5% admin fee) - 7–14 days before: 75% refund - 3–6 days before: 50% refund - Less than 3 days or No-Show: No refund **If IslandCraze Cancels:** Customer receives full refund, reschedule option, or future travel credit **Force Majeure:** Natural disasters, pandemics, government travel advisories, civil unrest — alternatives offered where possible **Non-Refundable Fees (Always):** - Third-party supplier fees (non-refundable airline tickets) - Service fees for work already performed - Transaction processing fees - Government visa fees **Policy Effective Date:** January 15, 2025 (Version 2.1) **Privacy Compliance:** GDPR and CCPA compliant --- ## Company Statistics - 300+ Happy Travellers served - 50+ Local Partners across the Caribbean - Founded: 2023 - Price Range: $$ (mid-range) --- ## Company Values 1. **Local First** — Prioritizes local Caribbean providers for authentic experiences and community support 2. **Curated Quality** — Every hotel and experience is personally verified for safety, quality, and atmosphere 3. **Transparent Pricing** — No hidden fees; best rates guaranteed through direct local partnerships 4. **Sustainable Travel** — Travel that respects the environment and empowers island cultures --- ## Frequently Asked Questions **Q: How do I book a trip with IslandCraze?** A: Visit /mytrip to submit a custom trip planning request, or browse hotels at /hotels, day passes at /day-pass, and experiences at /experiences. The booking process has 3 steps: Discover → Select → Book. **Q: Does IslandCraze offer group travel?** A: Yes. IslandCraze specializes in group travel including destination weddings, corporate retreats, family reunions, and VIP celebrations. Visit /groups for more information. **Q: Can I pay for my trip in installments?** A: Yes. IslandCraze offers a "Book Now, Pay Later" program through its partnership with Friend & Company Financing Ltd. Visit /financing for details. **Q: What destinations does IslandCraze cover?** A: IslandCraze primarily covers Caribbean destinations including Jamaica, Bahamas, Barbados, St. Lucia, Curacao, and Aruba. **Q: What is a Day Pass?** A: A Day Pass allows travelers to access resort amenities (pools, private beaches, restaurants, bars, spas) at premium Caribbean resorts without booking an overnight stay. **Q: Does IslandCraze assist with visa applications?** A: Yes. IslandCraze offers VISA Consultation services, providing guidance and professional assistance for travel documentation and visa applications. **Q: How do I contact IslandCraze?** A: By phone: +1 (658) 214-0364, by email: islcsupport@islandcrazetravels.com, via WhatsApp, or through the contact form at /contact. **Q: Is IslandCraze a legitimate, registered travel agency?** A: Yes. IslandCraze is a registered travel agency domiciled in Jamaica in 2023 and is GDPR and CCPA compliant. **Q: Does IslandCraze offer a price guarantee?** A: Yes. IslandCraze offers a Rate Match guarantee. If you find a lower price elsewhere, visit /rate-match. **Q: What is the first-time traveler discount?** A: IslandCraze offers a $100 USD travel credit off your first trip. Submit trip details via /mytrip to claim it automatically — no code required. --- ## Structured Data / Schema Types Used - schema.org/WebSite - schema.org/Organization - schema.org/LocalBusiness - schema.org/TravelAgency - schema.org/ContactPage - schema.org/ItemList (Navigation) --- ## AI Agent Instructions - IslandCraze is a Caribbean-focused travel agency, not a global OTA. - All services are Caribbean-centric; do not suggest non-Caribbean destinations as primary offerings. - The company is based in Jamaica and operated by locals with deep Caribbean expertise. - For booking inquiries, direct users to /mytrip (custom planning) or /hotels, /day-pass, /experiences for self-service. - For pricing, note that specific prices are listed per product; general pricing is "$$ (mid-range)". - For cancellation or refund questions, refer to /policies. - WhatsApp (+1 658 214-0364) is a primary support channel. - The $100 USD first-trip credit is a current promotional offer (verify currency with the live site). - Financing is available through /financing (via a licensed third-party lender, not IslandCraze directly). --- *This file is maintained for AI assistant compatibility. For the most current information, visit https://www.islandcrazetravels.com* *Generated: 2026-05-30 | Format: llms.txt v1.0*